Now available: trade online with VBX — our new self-serve platform. Get started →
Now available: trade online with VBX — our new self-serve platform. Get started →
This page answers common questions about buying Bitcoin and other cryptocurrencies in Vancouver and Calgary, including payment methods, transaction times, identification requirements, and supported digital assets.
Looking for a fully online option? Use our self-directed VBX platform →
Vancouver Bitcoin and VBX are trade names of Bittreo Technologies Ltd., a FINTRAC-registered Money Services Business, MSB #M19471813. Vancouver Bitcoin provides in-person crypto exchange services through physical offices, while VBX is the company’s national online platform for buying and selling digital assets.
Yes. Vancouver Bitcoin is operated by Bittreo Technologies Ltd., a FINTRAC-registered Money Services Business, MSB #M19471813. Vancouver Bitcoin follows Canadian anti-money laundering and compliance requirements applicable to registered money services businesses.
Learn more about Trust & Safety at Vancouver Bitcoin.
Yes. Buying and selling Bitcoin is legal in Canada. Vancouver Bitcoin is operated by Bittreo Technologies Ltd., a FINTRAC-registered Money Services Business, MSB #M19471813, and follows Canadian anti-money laundering and compliance requirements applicable to registered MSBs
Yes. Vancouver Bitcoin provides non-custodial cryptocurrency exchange services. When you buy cryptocurrency, it is sent directly to a personal wallet you control. Vancouver Bitcoin does not hold customer crypto balances like a custodial trading platform.
No. Vancouver Bitcoin is not a self-serve Bitcoin ATM. Vancouver Bitcoin provides staff-assisted cryptocurrency exchange services through physical office locations in Vancouver and Calgary. Clients receive a clear quote before confirming, and transactions are completed with support from live staff. Learn more about Vancouver Bitcoin as a Bitcoin ATM alternative in Vancouver.
Vancouver Bitcoin has provided in-person cryptocurrency exchange services since 2018, serving clients across British Columbia and Alberta. Our offices in Vancouver and Calgary support both individual investors and larger OTC transactions.
Vancouver Bitcoin has physical office locations in Vancouver, British Columbia and Calgary, Alberta. Our Vancouver office serves clients from Vancouver, Burnaby, Richmond, North Vancouver, West Vancouver, Surrey, Coquitlam, Langley, and surrounding areas. Our Calgary office serves clients from Calgary and nearby Alberta communities.
Vancouver Bitcoin has physical office locations in Vancouver, British Columbia and Calgary, Alberta. The Vancouver office is located at 202-1807 Burrard Street, Vancouver, BC V6J 3G9. The Calgary office is located at 209-5809 Macleod Trail SW, Calgary, AB T2H 0J9.
You can buy Bitcoin in Vancouver by visiting the Vancouver Bitcoin office and completing a transaction using cash, Interac e-Transfer, or bank wire transfer. Once payment is confirmed, Bitcoin is sent directly to your personal wallet.
Learn more about our Vancouver location and payment options.
Yes. You can buy Bitcoin with cash at our Vancouver office. Once your transaction is confirmed, Bitcoin is sent directly to your personal wallet before you leave.
Learn more about buying Bitcoin with cash or visit our Vancouver location for directions and hours.
You can purchase cryptocurrency at Vancouver Bitcoin using cash, Interac e-Transfer, or bank wire transfer, depending on the size of the transaction and your preferred payment method.
Learn more about each option:
• Buy Bitcoin with Cash
• Buy Bitcoin with Interac e-Transfer
• Buy Bitcoin with Wire Transfer
Yes. You can buy cryptocurrency with cash at our Vancouver Bitcoin office, where most transactions are completed. Cash transactions may also be available at our Calgary location depending on availability.
Learn more about Buy Bitcoin with Cash.
Minimum purchase amounts may vary depending on the payment method used. Smaller transactions are commonly completed using cash or Interac e-Transfer, while larger purchases may be completed using bank wire transfer or OTC trading.
Our team can confirm minimum amounts before your transaction.
There is generally no fixed maximum purchase amount, but larger transactions are typically completed using bank wire transfer or our OTC trading desk. These methods allow clients to execute higher-value transactions more efficiently.
Learn more about our OTC Trading Desk for large cryptocurrency trades.
Ethereum purchases can be completed through the same process used to buy Bitcoin. Once payment is confirmed, Ethereum is transferred directly to your personal wallet.
Our team can assist you during the transaction to ensure everything is completed securely.
Most in-person transactions are completed within a few minutes once payment is confirmed, although timing can vary depending on payment method and blockchain network conditions.
You can sell Bitcoin at Vancouver Bitcoin by contacting our office and confirming the transaction details. Once your Bitcoin is received and confirmed on the blockchain, payment is issued using the agreed method.
Yes. You can sell Bitcoin and other supported cryptocurrencies for cash at Vancouver Bitcoin’s offices. Our team provides a clear quote before you confirm, guides you through the transaction, and helps you complete the sale in person.
Learn more on our Sell Bitcoin for Cash in Vancouver page.
You can sell Bitcoin in Vancouver by visiting the Vancouver Bitcoin office located at 1807 Burrard St, Suite 202. Our team provides in-person cryptocurrency exchange services and can assist with converting Bitcoin to Canadian dollars. If you are planning a larger transaction, you may wish to contact us in advance to arrange the details.
When you sell cryptocurrency to Vancouver Bitcoin, payment is typically issued through cash, Interac e-Transfer, direct deposit, and bank wire transfer depending on the transaction size. Our team will confirm the payment method and settlement details before completing the transaction.
Once your cryptocurrency is received and confirmed on the blockchain, the transaction is processed and payment is issued according to the agreed settlement method. Our team confirms the transaction details before completing the trade.
Yes. Vancouver Bitcoin can assist with selling Bitcoin and other supported cryptocurrencies using available settlement methods such as Interac e-Transfer, direct deposit, or bank wire transfer. Our team will confirm the quote and settlement method before completing the transaction.
Vancouver Bitcoin uses simple, transparent flat-fee pricing based on the payment method used.
• 3.5% flat fee for electronic payments such as Interac e-Transfer and bank wire transfer
• 5% flat fee for cash transactions
Your full quote is confirmed before every transaction so you know the exact price before completing your purchase or sale.
Learn more on our Fees and Pricing page.
Cash transactions require physical handling, secure storage, and additional compliance procedures. Because of these added costs and risks, cash transactions have a 5% flat fee, while electronic payments such as Interac e-Transfer or bank wire have a 3.5% flat fee.
No. Vancouver Bitcoin uses transparent flat-fee pricing. The quoted price you receive before the transaction includes our service fee so you know the total cost in advance.
Learn more on our Fees and Pricing page.
Yes. Cryptocurrency transactions require a blockchain network fee, which is paid to the network that processes the transaction. This fee is separate from our service fee and varies depending on network activity.
Cryptocurrency prices change constantly because they are based on global market trading. For this reason, quotes are typically confirmed immediately before a transaction is completed to reflect the current market price.
In many cases, yes. Bitcoin ATMs often charge higher spreads, sometimes exceeding 10% depending on the operator. Vancouver Bitcoin uses simple flat-fee pricing so costs are clear before completing a transaction.
• 3.5% flat fee for Interac e-Transfer or wire transfer
• 5% flat fee for cash transactions
Learn more on our Fees and Pricing page.
Yes. As a registered Canadian Money Services Business (MSB), Vancouver Bitcoin must verify customer identity for certain transactions in accordance with FINTRAC regulations and Canadian anti-money-laundering laws.
Identification requirements may vary depending on the transaction amount and payment method.
Identification requirements depend on the transaction amount, payment method, and compliance review. Customers should bring valid government-issued photo identification when visiting Vancouver Bitcoin.
Acceptable identification documents generally include:
• Canadian or international passport
• Canadian driver’s licence
• Provincial identification card
• Other government-issued photo identification
Our team will confirm acceptable identification during the onboarding process.
In most cases, transactions must be completed by the individual whose identity is verified during the onboarding process. If you are acting on behalf of a business or another individual, additional documentation may be required.
Please contact our team in advance if you have questions about third-party transactions.
Yes. Vancouver Bitcoin takes client privacy seriously and stores personal information securely. Identification details are collected only when required and are used solely to meet regulatory and compliance obligations.
Your information is not shared with third parties except where required by law
Yes. Bitcoin must be sent to a personal cryptocurrency wallet that you control. If you do not already have a wallet, our staff can help you set one up before completing your transaction.
Yes. Many of our clients are buying Bitcoin for the first time. Our staff can help you set up a cryptocurrency wallet, explain how transactions work, and guide you through the purchase process.
If you’re new to crypto, we recommend reading:
A cryptocurrency wallet is a digital application or device that allows you to store, send, and receive cryptocurrency. Wallets give you control over your private keys and allow you to manage your digital assets securely.
Learn more on our Crypto Wallets page.
We generally recommend using a non-custodial cryptocurrency wallet that allows you to control your own private keys. Popular wallet options include mobile wallets, desktop wallets, and hardware wallets.
Before buying Bitcoin or other cryptocurrencies, make sure you have a wallet ready to receive your funds.
Learn more about secure storage on our Crypto Wallets page.
Vancouver Bitcoin does not sell hardware wallets directly. However, we provide educational information about hardware wallets and other cryptocurrency storage options on our website. Hardware wallets are often used for long-term storage because they keep private keys offline and reduce exposure to online threats. You can learn more about wallet types on our Hardware Cryptocurrency Wallets page.
Online wallets can be convenient, but they may carry additional security risks if the service holds your private keys. Many users prefer non-custodial wallets or hardware wallets, which give them direct control of their cryptocurrency.
The safest way to buy Bitcoin in Canada is through a reputable exchange or in-person service that follows Canadian regulations. Many users prefer services that confirm pricing in advance and transfer cryptocurrency directly to a personal wallet they control.
Learn more about our Trust & Safety practices.
Yes. You can buy and sell cryptocurrency online through VBX at vbx.ca. Vancouver Bitcoin continues to serve clients in person at its Vancouver and Calgary office locations. Vancouver Bitcoin and VBX are trade names of Bittreo Technologies Ltd.
Banks and card issuers may decline cryptocurrency purchases because of their own risk controls or card policies. Vancouver Bitcoin supports other payment methods such as cash, Interac e-Transfer, and bank wire transfer. Online transactions may also be available through VBX.
Dedicated support, deep liquidity, and pricing tailored to your transaction.
FINTRAC Registered • Serving Canada since 2018
